Happy Chinese New Year!
We are now OPEN for Sunday installation too.
Sales (Call or WhatsApp)
Review guidelines on choosing a lock here >Guidelines <.
Please send photos of the door and/or gate (and condo name, if applicable)
1) If lock was not purchased from our company, our phone support package is $30 (valid for one month).
2) Most issues are resolved by replacing the batteries. Contact us only after you have done so.
Review guidelines on choosing a lock here >Guidelines <.
Please send photos of the door and/or gate (and condo name, if applicable)
- 8484-6924 (Marlene) < click to WhatsApp
- 9680-4569 (Melissa) < click to WhatsApp
- 9830-7788 (Tony) < click to WhatsApp
- Please read the user guide for usage questions.
- For lock problems, replace batteries first before contacting us.
- Read regarding battery types >> read here.
- If you are locked out due to low battery, use 9V battery externally >> read here. - When you contact us for support, please provide:
- installation address or invoice/receipt for support entitlement validation)
- lock model (with photos of lock front, back and bolts)
- good description of issue, other observations and a supporting video
- batteries information (date replaced & brand)
1) If lock was not purchased from our company, our phone support package is $30 (valid for one month).
2) Most issues are resolved by replacing the batteries. Contact us only after you have done so.
You can also email us by clicking -> here.
(Priority is given to emails with a contact name and a contact number)
(Priority is given to emails with a contact name and a contact number)