In addition to our company's manufacturing defect warranty (local), our policy of "Don't pay if it does not fit" is something that is of incredible value to Singapore buyers. This protects the buyer from risk of buying online and pay for it only to find out their door does not allow the lock to be fitted.
Take the recent cases of customers who are sold a Gateman Z10 variant by sellers based in Korea - only to realise upon receiving the goods and contacting us that the lock will not fit the their door.
These cases arise from the following factors:
If you are the 10% affected by the above, you would have cherished our ""Don't pay if it does not fit" policy but it is too late if you read this after receiving the (wrong) lock (variant).
Going with our company with local presence and expertise on digital locks is a safer approach.
Our thoughts on Singapore digital door locks.